Terms of Service

When you purchase a membership through Legwork, you are entering into a recurring payment arrangement to support the organization you have chosen. By purchasing a membership, you agree to the following:

• You authorize Legwork to charge your selected payment method on a recurring basis (monthly, annually, or as otherwise specified by the membership tier you selected) for the membership amount and any applicable fees you have elected to cover.
• Membership payments are processed by our payment processor, Stripe. By purchasing a membership, you also agree to Stripe’s terms of service as applicable to you as a cardholder.
• Pricing for membership tiers is set by the organization, not by Legwork. Organizations may change their tier pricing at any time for new and renewing memberships.
• Depending on the organization’s configuration, you may be offered the option, or asked as a condition of membership, to cover Legwork’s platform fee and payment processing costs so that the organization receives 100% of your membership amount. Where offered as an option, your choice does not affect your membership status.

Some organizations may offer “pay what you want” membership tiers that allow you to choose the amount you pay. By selecting a pay-what-you-want tier, you authorize Legwork to charge your selected payment method on a recurring basis for the amount you specify at checkout, subject to any minimum amount set by the organization. You may update the amount you pay at any time through your account settings, effective as of the next billing cycle.

Legwork generates revenue through platform fees on membership payments and through the subscription fees that organizations pay Legwork. For details, see Section 4.4 (Platform Fee and Fee Coverage) and Section 4.7 (Plans and Subscription Fees).

You may cancel any membership at any time through your Legwork account. Upon cancellation:

• Your membership will remain active through the end of your current paid billing period.
• You will not be charged for subsequent billing periods.
• You may rejoin the organization at any time by purchasing a new membership.

You may lose access to membership benefits and organization content in a number of circumstances, including but not limited to: cancellation of your membership, failure of your payment method, termination or suspension of your account, the organization blocking you, the organization leaving the platform or being removed from the platform, the organization changing who has access to certain benefits, or Legwork removing content that violates these Terms. Legwork is not required to allow you to access any particular organization or membership benefit.

Membership payments are transferred to organizations upon processing. Refund policies are as follows:

• Organization-initiated refunds. Organizations are primarily responsible for handling refund requests from their members. If you believe you are entitled to a refund, you should first contact the organization directly through the platform or through the organization’s own contact channels.
• Legwork’s discretion. Legwork reserves the right, at its sole discretion, to issue refunds in cases including but not limited to: fraud, violation of these Terms by the organization, suspension or removal of an organization from the platform, or other circumstances that Legwork determines warrant a refund. If Legwork issues a refund on an organization’s behalf, the refund amount may be deducted from the organization’s account balance or future payouts.
• Timing. Refunds may take up to 10 business days to process after approval.
• No guarantee. Requesting a refund does not guarantee that it will be approved. All refund decisions made by Legwork are final.

Refund requests must be submitted within 180 days of the original payment date. Requests submitted after 180 days are not eligible for a refund. Organization-initiated refunds are subject to the organization’s available account balance; if the organization’s balance is insufficient to cover the refund, Legwork is not obligated to fund the difference.

Certain organizations on Legwork may be recognized tax-exempt organizations (e.g., 501(c)(3) organizations). Legwork may display estimated tax-deductible amounts on your payment receipts based on information provided by the organization. However, Legwork does not provide tax advice. You are solely responsible for determining the tax deductibility of your membership payments and should consult a qualified tax professional for guidance.

When you create an organization on Legwork, you represent and warrant that:

• You are authorized to act on behalf of the organization;
• The organization is located in the United States and can receive payouts to a bank account in the United States. Legwork currently onboards organizations located in the United States only and prices memberships in U.S. dollars;
• The information you provide about the organization, including its name, description, mission, tax status, and tax identification number, is accurate and complete;
• If you claim tax-exempt status (e.g., 501(c)(3)), that status is valid and current; and
• You will promptly update any information that becomes inaccurate or changes.

Legwork may, but is not obligated to, verify the accuracy of organizational information, including tax-exempt status. Verification by Legwork does not constitute an endorsement or guarantee of the organization’s legitimacy, tax status, or compliance with applicable laws.

By creating an organization on Legwork, you acknowledge and agree that Legwork may use and share information provided by the organization with supporters, regulators, law enforcement, or others in connection with any investigation of the organization or as required by applicable law.

By creating an organization on Legwork, you also agree to the Organization Data Processing Agreement, which governs how organizations are permitted to process the personal data of their members and contacts accessed through the Services.

You are solely responsible for:

• Setting membership tiers, pricing, and benefits;
• Delivering the benefits you promise to your members;
• Communicating with your members about changes to your membership program; and
• Complying with all applicable laws and regulations in connection with your membership program, including consumer protection laws, tax laws, and charitable solicitation laws.

While it is discouraged, failure to deliver promised membership benefits does not constitute a violation of these Terms. However, Legwork reserves the right to take action — including suspension or removal from the platform — if an organization engages in a pattern of failing to deliver benefits, misrepresenting its offerings, or otherwise harming supporters.

Because Legwork may be exposed to risk based on what organizations do with funds earned through the platform, Legwork reserves the right to review an organization’s conduct and activity both on and off the platform in connection with its use of the Services. This review may inform decisions about an organization’s continued access to the platform.

Legwork processes membership payments on behalf of organizations through Stripe Connect. By using the Services as an organization, you agree to the following:

• Plans: Organizations use the Services under a plan — Community, Plus, or Pro — each with its own platform fee rate, plan limits, and, for Plus and Pro, a subscription fee. Community has no subscription fee. See Section 4.7 (Plans and Subscription Fees).
• Revenue model: Legwork generates revenue through a platform fee applied to each membership payment, through subscription fees for Plus and Pro, and through usage-based fees described in Section 4.7. Your platform fee rate follows your plan and will be disclosed to you during onboarding and on your organization’s dashboard and plan settings.
• Stripe Connect: You must complete Stripe’s onboarding process, including identity verification and banking information, to receive payouts. Your use of Stripe Connect is subject to Stripe’s terms of service, and Legwork is not responsible for Stripe’s actions, policies, or service availability.
• Payouts: Membership funds, less the platform fee and payment processing costs unless a supporter has elected to cover them, are transferred to your connected Stripe account. Any payout fees Stripe charges to deliver funds from your connected Stripe account to your bank account are charged to your organization by Stripe. Payout timing follows the payout schedule of your plan (see Section 4.7) and is subject to Stripe’s processing schedules. Where your plan offers instant payouts, you may request one for the fee shown on the Pricing page.
• Negative balances: If refunds, chargebacks, or other adjustments cause your account balance to become negative, Legwork reserves the right to recover those funds from future payouts.
• Chargebacks and disputes: You are responsible for chargebacks and payment disputes initiated by your members. Legwork may deduct chargeback amounts and associated fees from your account balance or future payouts.

Legwork generates revenue through a platform fee applied to each membership payment. The platform fee is separate from, and in addition to, any subscription fee under Section 4.7 (Plans and Subscription Fees).

Subject to Section 4.7 (Changes to Prices), Legwork reserves the right to modify, suspend, or terminate any fee rate or fee coverage option. Legwork may act immediately, in its sole discretion, for an individual organization in cases of suspected fraud, abuse, or misuse. Fee coverage is not insurance, surety, escrow, or a fiduciary undertaking. Legwork remains solely a platform provider and not a payment processor, money transmitter, or financial institution.

If you use the Services to communicate with members or contacts via email, SMS text message, or other messaging channels, you acknowledge that Legwork provides a channel through which these communications may be transmitted but does not participate in the communications. Legwork does not determine when a communication is sent, to whom it is sent, or the content of the communication. You, and not Legwork, are solely responsible for all communications you send through the platform.

You represent and warrant that:

• You have obtained all necessary consents required by applicable law — including the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and any applicable state laws — before sending any communications through the platform;
• For contacts whose information you have imported into the platform, you have obtained prior express consent (or, where required for marketing messages, prior express written consent) from each individual to receive the types of communications you intend to send;
• For members who joined your organization through the platform, you will rely on the consent mechanisms provided by Legwork and will not send communications beyond the scope of that consent; and
• You will honor all opt-out and unsubscribe requests promptly and in compliance with applicable law.

You agree to indemnify and hold harmless Legwork from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from or related to your failure to obtain proper consent, your violation of any applicable communications law, or any unauthorized or unsolicited communications you send through the platform. This indemnification obligation applies regardless of whether the communications were sent to individuals with Legwork accounts or to imported contacts without Legwork accounts.

Organizations are responsible for the data they collect and process through the Services, including any data imported into Legwork’s CRM tools. Organizations must comply with all applicable data protection laws and with the Organization Data Processing Agreement.

Organizations shall not collect, store, or process Sensitive Information (as defined in the introduction to these Terms) through the Services unless they have obtained explicit consent from the data subject and have implemented appropriate safeguards in accordance with applicable law. Additionally, you may not store government-issued identification numbers (such as Social Security numbers or passport numbers), financial account numbers (such as bank account or credit card numbers), authentication credentials (such as passwords or security keys), or criminal history records through the Services. Legwork does not knowingly process Sensitive Information and is not liable for any Sensitive Information that an organization collects or processes through the Services without appropriate consent and safeguards.

Organizations use the Services under one of three plans: Community, Plus, or Pro. Current prices, platform fee rates, plan limits, and usage-based fees are published on the Pricing page and in any order form you sign. Payment processing costs are separate from, and in addition to, the platform fee and any subscription fee.

Legwork may send you transactional emails and, if you have provided a phone number and opted in, SMS text messages for purposes including:

• Account authentication and security (e.g., login codes, password reset links);
• Email verification and account notifications;
• Payment receipts, billing confirmations, and payment failure alerts;
• Membership status updates (e.g., welcome messages, cancellation confirmations, renewal reminders);
• Platform announcements and service-related notices; and
• Responses to your inquiries or support requests.

These transactional communications are a necessary part of the Services and cannot be opted out of while you maintain an active account, except as required by law.

If you provide a phone number in connection with your Legwork account, you may consent to receive SMS text messages from Legwork for transactional and service-related purposes. By opting in to SMS communications, you acknowledge and agree that:

• You consent to receive one or more auto-dialed or prerecorded text messages at the phone number you have provided;
• Message and data rates may apply depending on your mobile carrier and plan;
• Message frequency will vary based on your account activity;
• You may opt out of non-transactional SMS messages at any time by replying STOP to any message or by updating your notification preferences in your account settings. You may receive a subsequent message confirming your opt-out request;
• You may text HELP for assistance or contact us at support@legwork.so;
• Neither Legwork nor your mobile carrier is liable for delayed or undelivered messages;
• SMS services are provided on an “as is” basis, and we make no warranty, express or implied, including implied warranties of merchantability and fitness for a particular purpose, with respect to SMS message delivery;
• Data obtained from you in connection with this SMS service may include your cell phone number, your carrier’s name, and the date, time, and content of your messages, as well as other information that you provide. We may use this information to contact you and to provide the services you request from us; and
• Your consent to receive promotional or non-transactional messages is voluntary. You do not need to consent to receive promotional messages in order to use the Services or purchase any membership.

Legwork reserves the right to change or terminate the SMS service at any time, with or without cause and without advance notice.

SMS communications from Legwork are governed by our Privacy Policy. Your consent to receive SMS messages is not a condition of purchasing any membership or using any feature of the Services.

Legwork may offer features that allow you to invite others to join the platform or a specific organization by submitting a phone number or texting an invite code. When you use these features:

• You represent that the recipient has given you permission to share their phone number and to receive the invitation message;
• You agree that Legwork may send a one-time SMS invitation message to the phone number you provide; and
• You agree to indemnify Legwork for any claims arising from your failure to obtain permission or your improper use of invitation features.

The Services may allow you to create, post, upload, share, or otherwise make available content, including but not limited to text, images, videos, photos, links, comments, profile information, organizational descriptions, membership tier descriptions, and benefit listings (collectively, “Your Content”).

You retain ownership of Your Content. However, by making Your Content available through the Services, you grant Legwork a non-exclusive, worldwide, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, display, and perform Your Content solely in connection with operating, providing, and improving the Services. This license includes the right to display Your Content on the platform, in search results, in recommendations, and in promotional materials for the Services (such as showcasing an organization’s profile in a directory or in Legwork marketing materials).

This license continues for as long as Your Content is available on the Services and for a reasonable period thereafter to allow for removal from backup systems and caches.

You are solely responsible for Your Content. You represent and warrant that:

• You own or have the necessary rights, licenses, and permissions to post Your Content and to grant the license described above;
• Your Content does not infringe, misappropriate, or violate the intellectual property rights, privacy rights, publicity rights, or other legal rights of any third party; and
• Your Content complies with these Terms and all applicable laws.

Legwork does not pre-screen all content but reserves the right, at its sole discretion, to review, edit, refuse to post, or remove any content for any reason, including content that we believe violates these Terms, our policies, or applicable law, or that is otherwise objectionable. We are not obligated to monitor or moderate content, and we assume no liability for content posted by users or organizations.

The Services, including all software, designs, text, graphics, logos, icons, and other content created by Legwork (excluding Your Content), are the property of Legwork or its licensors and are protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of our Services or included software, nor may you reverse engineer or attempt to extract the source code of that software, unless applicable law permits it or you have our written permission.

“Legwork” and any associated logos are trademarks of Legwork. You may not use these trademarks without our prior written consent, except as reasonably necessary to describe your use of the Services (e.g., “Powered by Legwork” on an embeddable signup form).

If you believe that content on the Services infringes your copyright, please contact us at support@legwork.so with a description of the copyrighted work, the location of the allegedly infringing content, and your contact information. We will respond to valid copyright complaints in accordance with applicable law, including the Digital Millennium Copyright Act (DMCA).

Legwork has adopted and reasonably implemented a policy for terminating, in appropriate circumstances, the accounts of users and organizations that are the subject of repeated valid notifications of claimed copyright infringement or other evidence suggesting a pattern of repeat infringement.

Organizations may export their member data, including membership records and CRM contact records, at any time through the platform’s export tools. Your members are your members — Legwork is a steward of your membership program, not a gatekeeper.

Once data is exported from the platform, the exporting organization is solely responsible for that data and its compliance with all applicable privacy and data protection laws.

Supporters may request deletion of their Legwork account at any time. Upon deletion:

• Your account and personal information held by Legwork will be permanently deleted, except as required for legal, financial, or tax compliance purposes (e.g., payment records may be retained in anonymized or aggregated form).
• You will be given the option to request removal of your contact information from individual organizations’ records on the platform. If you choose to have your data removed, your contact information will be removed from those organizations’ records on Legwork. This does not affect any data that organizations maintain outside of the Legwork platform.
• If you do not request removal, organizations may retain the contact information you previously consented to share with them.
• Membership transaction history may be retained in anonymized form for the organization’s bookkeeping and reporting purposes.

Organizations may request deletion of their organization account at any time. Before deletion is processed, the organization must cancel all active memberships and notify affected supporters of the organization’s departure from the platform. Deletion cancels any paid subscription as described in Section 15.1.

Upon deletion, any refunds owed to supporters will be issued from the organization’s available account balance. Legwork is not obligated to fund refunds from its own funds if the organization’s balance is insufficient. Legwork will retain payment and transaction records as required for legal and financial compliance.

Supporter accounts and memberships associated with the organization will be updated to reflect the organization’s departure from the platform. Any Supporter Data or Imported Data that the organization has previously exported or copied from the platform remains subject to the obligations of the Organization Data Processing Agreement.

We encourage you to contact us if you have an issue. Before filing any formal legal action, you agree to first contact us at support@legwork.so and attempt to resolve the dispute informally. We will attempt to resolve the dispute by contacting you via email. If the dispute is not resolved within 60 days of your initial contact, either party may proceed as set forth below.

If a dispute arises out of these Terms or in relation to your use of the Services and cannot be resolved informally, the dispute will be resolved in the federal or state courts located in Santa Clara County, California. Both parties consent to the exclusive jurisdiction and venue of the courts in Santa Clara County, California for the purpose of resolving any such dispute.

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party’s copyrights, trademarks, trade secrets, patents, or other intellectual property rights.

Any cause of action or claim you may have arising out of or relating to these Terms or the Services must be commenced within one (1) year after the cause of action accrues. Otherwise, such cause of action or claim is permanently barred.

You may terminate your account at any time by following the account deletion process within the Services or by contacting us at support@legwork.so. Termination of your account does not relieve you of any obligation to pay any outstanding amounts owed. Terminating an organization account cancels its paid subscription at the end of the current billing period, with no further renewal, and Section 4.7 (Plans and Subscription Fees) applies to fees already paid.

Legwork may suspend or terminate your account and access to the Services at any time, with or without cause, and with or without notice. Reasons for termination may include, but are not limited to, violation of these Terms, fraudulent or illegal activity, extended periods of inactivity, or conduct that we believe is harmful to other users, organizations, or Legwork. If Legwork terminates an organization account without cause, Legwork will refund the prepaid subscription fee for the unused part of the current billing period.

Upon termination, your right to use the Services will immediately cease. Provisions of these Terms that by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnification, limitations of liability, and dispute resolution provisions.

You may not bring any claim against Legwork arising from or relating to Legwork’s decision to suspend, terminate, or remove another user’s account or another organization’s presence on the platform. If you bring such a claim and it is found to be without merit, you agree to reimburse Legwork for its reasonable attorneys’ fees and costs incurred in defending against the claim.